There is a list of services that we can offer hoteliers who want to do better with their systems, online, and with their booking management
We are proud to present a list of services that we can offer hotels which are interested in improving their rev-par, through both system and practice/process changes:
Selecting New Systems
Since 2002 - when we implemented our first installation in a hotel - we have been working with numerous hotel system solutions, including
- Property Managemenet Systems (PMSs)
- Central Reservations Systems (CRSs)
Revenue Management Systems (RMSs)
Channel Management Systems (CHMs)
Call Centre Systems (CCSs)
Event Management Solutions (EMSs)
Table Reservation Systems
Spa Management Systems
We can help you identify which systems can best suit to your hotel and business needs
We recognise that each hotel is fundamentally different in the way that it organises its business. So we always start by taking a good look at your property, and once we understand what you need, we will suggest the right solutions for you.
Installing New Systems
Selecting the correct system infrastructure for your hotel is only half the story.
Installing the system correctly for you, means that you can
- Reduce the cost of new system installations
- Save time by working with professionals who are subject matter experts
- Get reliable information on your systems and their capabilities
- Avoid wasting time of your own staff
- Avoid having to debate with multiple vendors whose whose responsibility is any part or issue with any system
- Ensure you are getting the full capabilities of your new system, fully deployed
- Hold vendors accountable through independent assessment of what was sold vs. what was delivered.
We take away the complexity of installing new systems.
Supporting Metasearch (METAs)
Through a selection of very experienced partners, we can enable your hotels achieve much higher visibility on platforms such as Google, trivago, TripAdvisor, and many more.
Our staff will examine your current presence online, will evaluate your existing occupancy and revenue per available room (RevPAR) and we will offer you honest, impartial advice as to which type of online presence would help you most. We will then connect you with the most appropriate specialists for your specific circumstances, enabling your online presence and demand for direct bookings to grow significantly and at pace.
We work in collaboration with Google, TripAdvisor, Sky Scanner, Trivago, Kayak and many more, to ensure your book direct chances are optimal.
Upgrade and Ancillary/Add-ons (Non Package Items) Systems
Ancillary sales systems cost much less than fully-scaled CRMs, are easier to manage, come with man-power support, and typically generate significant gains both in terms of revenue and in terms of guest satisfaction.
We can support you through a process of identification of the most appropriate add-ons, stay customisation and attribute-based selling options, always designed for your hotel and locale.
We build and new revenue stream for your hotel, through the promotion of stay-optimisation and ancillary sales options for your guests.
Ancillary products and services offer a reliable method for better customer satisfaction levels, higher levels of non-core product revenue, and ultimately, higher TRevPAR for your hotel and hospitality venue.
Infrastructure IT, PBX and Wifi
System infrastructure, IT services, technical staffing, identification of process optimisation opportunities, security threat analysis... the list of highly technical items that a hotelier must tackle can feel endless.
e:hotelworks/> is uniquely positioned to allow you outsourcing all, or a part of your IT staffing needs.
ehotelworks has IT at its core. Our Technical Lead and Principal IT consultant, Mr. Davis, has long experience in the hospitality sector, both as a Chief Technical Officer of hotel chains and very well known restaurant chains, as well as complex hospitality operations including spas, golf, event space and co-working space venues.
We are very experienced in enabling hospitality companies to outsource partially, or fully, their IT operations. We can provide advice, project management, system design, all the way to full secondment of staff, at short notice and always with quality of service in mind.
Project Management Services
When undertaking any project, from simple system changes, to procurement of new products and services, all the way to company wide management changes, we can help.
Whether it is due diligence for purchases and overall procurement, sale of assets, simple or complex project supervision, we are able to help.
With three full time professionals in our pool of subject matter experts who have a collective experience of over 40 years in project management, we are able to adapt and style and methodology to suit your real needs.
- simple waterfall project management (preferable for well-defined known desirable outcomes) to
- agile methodology (ready for change), to
- hybrid projects (for cost optimisation in complex project environments,
you will find ehotelworks to be a very clear, accountable and reliable partner at all times.
System Integrations (SI)
For those hospitality companies that know they are not given appropriate levels of service and support by the various technology companies in their tech-stack, System Integrations (SI) is a fantastic solution.
System Integrations allow for a cost-effective way, in which you can take control of the connectivity between the various companies in your portfolio of partners.
The benefits are immediately obvious as you can then
- swap any partner from your ecosystem, without any real involvement from anyone else!
- use the information that is exchanged between systems for your own benefit
- bypass any development roadmap limitations of your connectivity partners
- and even create a revenue opportunity by enabling your company to re-sell connectivity
Reduced cost of software development means that hotels can now design solutions to their very own needs. This does not only create efficiencies where your partners may have gaps between their systems. Combined with Systems Integrations, hoteliers can overcome a host of partner-imposed difficulties.
Examples of this can be anything from creating the ability for request payments by link for guests that have booked non prepaid rates (so you reduce the cost of no-shows with fraud claims), to installing a data lake (for data manipulation and warehousing). One of our most recent projects involved installing Google Voice to a hotel chain's call centre, so recommendations could be made to call centre staff whilst they had bookers on the phone!
The possibilities of software development are endless, and - by definition - will answer your most business-specific technological challenges.
Call Centre Specialists/Staffing
It is not always cost-efficient for hospitality venues to answer their own phones. In addition, the quality of call handling often deteriorates late at night, or over the weekend.
Quality assurance, monitoring of call centre staff, auditing calls and focusing on conversion and overall performance is central is ensuring consistency with brand standards and revenue optimisation.
By selecting and using a cost efficient, multilingual, follow-the-sun capable partner you
- increase call conversion of callers-to-bookers
- service customers in their language
- ensure brand standards are followed at all times
- save on staff costs during low call volume times
ehotelworks can support your selection of partners, including tested and well-reputed call centre service providers.